We wanted you to know how much we truly appreciated the professional conduct, expert workmanship, close coordination, attention to detail and personable nature of Marty and Jeff when they both worked as a close-knit team performing recent restoration work on our home from 7-13 February as outlined in the attached work list that we had provided to SERVPRO on 12 December 2022.

Marty and Jeff both coordinated closely with us before, during and after each line item was completed on the attached work list with the exception of the Front Bathroom Line Item #1:  "Replace wallpaper section near bathroom door at the front of the bathroom".  After some discussions about Line Item #1 we all agreed that this wallpaper replacement should best be completed by an experienced wallpaper professional.  We really appreciated Marty and Jeff's honesty and candid opinions about the wallpaper replacement work to be performed and Callie Hawkins (our Farmers Adjuster, cc'd above) is coordinating with SERVPRO to get this final line item completed for the Front Bathroom soon. 

Marty and Jeff are both to be highly commended for their outstanding work, their on-time arrival each work day, and attention to detail working closely with us as the homeowners to make sure that we were very satisfied with each line item to be completed on our current work list.

I would like to thank you all for your dedicated work on our bathroom remodel. I would especially like to thank Marty Montoya for his hard work and dedication during the time he spent working on our bathroom.

Marty demonstrated the utmost professionalism and great work ethic. He was punctual, tidy, and knowledgeable in his work. He was very communicative with us, and would take the time to explain the next steps and/or any issues that arose. He took the time to make suggestions on material choices that would be most beneficial for the space. When other workers were involved, he took the initiative to check in with them to make sure things were done correctly.  

Marty went above and beyond to provide us with stellar service. We had a great experience with the SERVPRO team, and Marty was an instrumental part of that experience. We are so thankful to Marty and SERVPRO Walnut for an exceptional job! 

Excellent, professional, courteous, respectful, and friendly customer service. Melissa, Jason, Joseph, Moises, Jacob, and all the other personnel have been absolutely phenomenal. Thank you for such great professionalism, greatly appreciated!

We are SO pleased with the service we received. The whole staff was very caring, knowledgeable, and professional. We appreciate all the help. a BIG thank you.

Great office staff and production crews.

Very satisfied with the entire process, very helpful staff. Would recommend SERVPRO for any restoration needs.

Very professional. Outstanding service from the office to the field.

All employees are professional. The employees that did my home are an asset to the company. I would use the service again.

"Sebastian, Joseph, and Moises were very professional, well trained, courteous, great representatives of your company!"

All technicians were very helpful and understanding. They also made us aware of every process they preformed.

Raul was very Knowledgeable explaining the problem. He was very professional, nice and courteous.

I was very satisfied with the services rendered by SERVPRO.

Good Job, Will definitely recommend SERVPRO to friends.

The technicians at SERVPRO are great and should keep doing what they are doing!

I'm very impressed with their work. They are very professional, Raul is very informative and explained everything very well. They made us feel real comfortable and were understanding at this time with what we are going through, he explained everything in great detail. 

All SERVPRO employees were on time and attentive to all my requests.

Johnathon, Vadanna and Brian were very courteous! 

Very Helpful, highly recommended. Thank you very much for you services.

We are very impressed with the response and level of dedicated support in cleaning up our major water damage. Highly recommend them! A great team and crew!

The technician Joseph was the most reassuring person on the staff and it was nice to see that he was patient and did not seem to mind repeated questions by numerous family members he really made us feel at peace and a genuine concern over our issue.Thank you Joseph for the hard work and explanations. 

Raul and his guys did a great job. He even went under the house twice, and it's pretty tight under there, Thank you for everything guys!

Very Satisfied with the entire process, very helpful staff. I would recommend SERVPRO for any restoration needs. 

They were quick on response and service.

Brian and the crew did a great job.

The SERVPRO team was very nice and extremely helpful. They really put our minds at ease about the whole process, we thank you all for everything. 

The office Girls that make the appointments are very courteous and professional. 

Everything that SERVPRO did for us and our home was excellent.

A great group of young people working for SERVPRO! Very Professional in ALL WAYS!

Everyone from the SERVPRO team was very nice. Jacob, Raul and Brian were just a few that were very helpful.

I am happy with the services they have provided. Brian and the SERVPRO team have been very professional and helpful in dealing with our water issue and keeping me updated on the scheduling of inspections and services. 

We are so pleased with the service we received. The SERVPRO team was very caring, Knowledgeable, and Professional. We appreciate all the help, A BIG Thank You!

They did an excellent job all the employee's are professional. All the technicians that were at my home were a great asset to the company, I would use the service again if I need to. 

Brian was very friendly, helpful and always on time. Overall the technicians took great care of us and our home. Thank You.

Great crew, very nice technicians to work with. The project Manager Jacob was great and walked us through the steps, answered our calls quickly. Brian was extremely knowledgeable and very detailed in what was going to happen with the machine set up.

Jose was very Friendly and provided excellent customer service. 

The SERVPRO staff was very professional, polite an helpful through out the entire process. The on-site supervisor Raul, was extremely transparent with me and all the questions I had was answered to my satisfaction. Overall very impressed.

Raul and his team were extremely professional and assisted me in every way to make my home as comfortable as it could be, I would highly recommend this amazing company. They are professional, trustworthy and overall responsible.

The SERVPRO team was great.

Best care anywhere, These folks understood my concerns and made me feel very comfortable and assuring. The were very professional at all times and I would use them again and certainly recommend them to friends and neighbors.

Every one at SERVPRO was polite and helpful.

Would recommend Jose to any job he is very professional in his work. Very kind and friendly.

Jose and the team from SERVPRO were all very professional.

Everyone at SERVPRO was great. Brian was wonderful at explaining the process, as well as Jose. They took their time explaining the process and i was comfortable leaving them in control of my home. The entire team was great i had no doubts.

Raul, Brian and Jose were totally professional and were detail oriented, I hope I would never have to use them again but if I did have another disaster they would be the first call I would make without question!

The whole SERVPRO Crew was excellent.

The staff was professional and courteous throughout the entire process.

We have great confidence in SERVPRO of Walnut and we would highly recommend them to others!

Great communication, professionalism and compassion, what a great company!

It was great working with SERVPRO of Walnut, especially Nicole. It would have been a very stressful experience had she not been very helpful, patient and always available when I called. I highly recommend this company to anyone.

SERVPRO of Walnut is a great company to do business with; they are very helpful and kind.

I knew after the first day of speaking to the Production Manager, Jacob Menchaca that he was on top of everything. I had no longer any reason to worry about anything he was in charge. Jacob showed me that through his actions and communication.

Thank you Jacob Menchaca for always following up on a TIMELY MANNER and for your ACTIONS. You showed that you cared for the well being of my tenants, so different from other companies. I am grateful to you and very appreciative of your services.

We needed help desperately last month! Thank God we chose SERVPRO!

SERVPRO of Walnut was professional, unique and more than expected! Jacob Menchaca and the crew were outstanding. Whatever they promised or said was delivered; they were the best professional men we've ever met!

After my fire loss, SERVPRO of Walnut's crew did a good job and I am very pleased.

SERVPRO of Walnut was great! They were friendly and provided professional service!

Alex and Jose were very friendly and quick!

SERVPRO of Walnut was very friendly and willing an answer my questions and concerns.

Alex answered all of our questions and concerns. I was very satisfied with the work done and impressed with all the SERVPRO of Walnut staff, thank you!

Fantastic Service! Raul is a great technician and representative of your company.

The staff and crew of SERVPRO of Walnut were very knowledgeable in their line of work and were also very professional.

All the Staff At SERVPRO of Walnut / Hacienda Heights & Rowland Heights that performed at my property were professional and did an exceptional job.

SERVPRO of Walnut / Hacienda Heights & Rowland Heights was a pleasure to work with!

SERVPRO of Walnut / Hacienda Heights & Rowland Heights was very professional from start to finish.

Both my wife and I were mightily impressed with the quality of SERVPRO's work. Jacob Menchaca and his two assistants, Juan and Julian were very competent. They were always on time, courteous, clean and friendly. I felt compelled to write to you because they days finding workers like them is a rarity and I just needed to let you know as their supervisor what special people they are and how fortunate SERVPRO is to have them as employees.

SERVPRO of Walnut / Hacienda Heights & Rowland Heights' staff were very courteous and professional. Thank you!

I was very happy with SERVPRO's service. Everything was explained, and all personnel were very courteous, polite and prompt! Thank you!

The three guys I met from SERVPRO of Walnut/ Hacienda Heights & Rowland Heights were very professional and respectful. They seemed very knowledgeable about their job and explained everything to me very well. Thanks Raul!

Continue the amazing, great quality work and professionalism!

SERVPRO of Walnut saved the day!! I had a water loss in my home and from the moment they called -the crew, and office personal (Maylyn) were so professional. I was walked through the entire process and felt completely at ease with having the crew in my home. I hope to never have a thing like this happen in my home again but if it does I will not hesitate to contact this office directly.

I was thankful that SERVPRO of Walnut / Hacienda Heights & Rowland Heights were here when my new problem started. I now feel secure!

Highly recommended to all my friends and clients. Good job and the technicians are very knowledgeable.

I am amazed at the profound professionalism that Jose and Joshua demonstrated throughout this crisis.

This crew was terrific- courteous, professional and very helpful. They were Raul, Jose, Josh and they went the extra mile.

Thank you again for all your help! You have a great company with great employees! We were very pleased with how we were treated, I wish every company treated people like the way you treated us.

The technicians were really fantastic and explained exactly what they were going to do during their visit. Nikki was really friendly and courteous when it came to scheduling to come.

The guys were really wonderful and explained daily what they were going to do that visit. Nicky was always friendly and courteous on the phone with the scheduling.

Great with getting out quickly to take care of my flooded house. Brought plenty of equipment to dry things out, and checked with us frequently to gauge the progress.

Hi Jacob, Many thanks to you and your team at SERVPRO for drying out and repairing our home! I really appreciated everyone’s effort to getting things done as quickly as possible. I wanted to recognize and appreciate Raul and Joseph for coming to our house after hours to put the furniture back in the house. And special thanks to you for your excellent customer service. It was a pleasure working with you during this every stressful ordeal. Thank you!!

Fantastic staff all around; professional and courteous. They went the extra mile to assure that the messy job was taken care of as neatly as possible. Thank you to SERVPRO and your awesome staff!

Staff was VERY helpful and polite. I like the customer service.

Great service! They did a great cleanup job and they were very professional and friendly. I am happy with all the work that was done.

I was impressed on how fast and efficient they did the whole process. All my questions were answered and the staff was very polite and courteous.

Raul and Memo were fantastic and made us feel very comfortable with the Remediation process.

Melissa was always helpful and pleasant. Both Jose's were excellent- they spent the most time at our home- punctual, informative, neat a courteous.

Your technicians are extremely well trained for customer courtesy and efficiency. Great on this note. To be recommended!